This didn't take long, but mostly because it took so long to get in the lot, that we had already missed the first two opening acts. Once you finally climb half a mountain through a very badly lit woodsy area surrounded by stumbling drunks, you reach the security gate. Granted, they made their choices, but there was no security in the parking lot, and I'm sure the police on site were overwhelmed to say the least. They couldn't walk, couldn't stand up, it was like we were in the Twilight Zone. Tents, RV's, grills, coolers, and left a mess everywhere. Once we got in, I thought we entered woodstock-there were drunk, sloppy people everywhere. It took us 2 hours to even access the parking lot from the road to the venue. I assumed this meant quick/easy access to the show (Jason Aldean/Kane Brown). I paid $50 for VIP parking for the event. With that said, there is a lot of negative that unfortunately doesn't make up for it. Right smack in the middle of the woods, and all you will hear is the music. Which as most are traveling a far distance to this mountain, is impossible to comply with.Let me start by saying that the venue itself is beautiful. Also, a refund is impossible as they want you to have an hour in person sit down with the general manager. So idk why he mentioned this as no one was measuring anyone. The “supervisor” I spoke to stated they measure everyone at the mountain. And after reading the other reviews posted I’m glad we didn’t choose to ignore our gut and listen to their staff (who are basically teens with no idea what their own policies are or seem to care) because as other reviews state, MANY people have been hurt on this mountain. They’re unsafe, oversell tickets, and have zero concern for their patrons.
I would never come to back to this place or recommend anyone to come here. I spoke with customer service who gave me a gift card but why would I come back to a mountain who has zero concern for their customers safety. The fact they were going to allow a child who didn’t meet their OWN height requirements to tube anyway is unsafe and concerning. They oversold tickets and didn’t have enough tubes to accommodate everyone but regardless. After reading other reviews this company clearly has unsafe tubing conditions and many injuries have been reported. We didn’t feel safe for our daughter and I’m glad we trusted our gut. They also told the family behind us their ONE year old had to go down alone and it was fine. Clearly it would be unsafe for her to go down alone as she would not be able to drag her feet to stop. Mind you this is as they were telling others to drag their feet at the end of the hill to stop. After standing in line for 45 minutes, because they clearly sold more tickets than they could provide tubes for, we were told that our 3 year old would need to go down the hill alone. Was told by staff that it was fine and she’d be able to go down with us. Got to the snow tubing area and was told the kiddie mountain was closed, we were concerned because we had a 3 year old who doesn’t meet the height requirements for adults tubing based on the mountains OWN policy. After waiting another 20 minutes, we gave up and Eventually received our tickets via the kiosk. We arrived early and We’re told they were at capacity and we needed to go to customer service. Arrived at montage mountain with tickets purchased online.
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